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At DUBLIN TABLE TENNIS SHOP, we are committed to providing you with the highest quality table tennis equipment. If for any reason you are not completely satisfied with your purchase, we are here to help with our return and refund policy.

  1. Return Conditions:

    • Items may be returned within 30 days from the date of purchase.
    • Items must be in their original condition, unused, and in their original packaging.
    • Items must be accompanied by the receipt or proof of purchase.

  2. Return Procedure:

    • Please contact our customer service at dublinttc@gmail.com to obtain a Return Authorization (RA) number.
    • Carefully package the item with all original accessories and documents.
    • Include the Return Authorization (RA) number clearly on the packaging.
    • Ship the item to the address provided by our customer service.

  3. Refunds:

    • Refunds will be issued to the original payment method.
    • Initial shipping fees are non-refundable, unless due to our error.
    • Refunds will be processed within 5 business days upon receipt and inspection of the returned item.

  4. Non-Returnable Items:

    • Sale or promotional items cannot be returned.
    • Customized or special order items cannot be returned, except in the case of defects or errors on our part.

  5. Exchanges:

    • We do not accept direct exchanges. If you wish to exchange an item for another, please follow the return procedure and place a new order for the desired item.

  6. Defective or Damaged Items:

    • If you receive a defective or damaged item, please contact us within 7 days of receipt to arrange for a replacement or refund.

We reserve the right to refuse returns that do not comply with the conditions outlined in this policy. If you have any questions or concerns, feel free to contact our customer service. Thank you for trusting DUBLIN TABLE TENNIS SHOP for your table tennis equipment needs.